Refund policy

At DreamAura19, customer satisfaction is important to us. We understand that sometimes a product may not be the right fit, which is why we offer a 30-day return and refund policy.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the product should generally be returned in substantially the same condition in which it was received, together with any included accessories or components where applicable.

Because our products include pet bedding and other items that may come into close contact with animals, we may be unable to accept products that are excessively used, contaminated, damaged through misuse, or returned in an unsuitable condition, except where the product was defective or damaged upon arrival or where otherwise required by applicable law.

2. Free Returns

Eligible returns within the 30-day return period are free of charge.

Please contact us at support@DreamAura19.space before sending a product back. Our customer support team will provide the appropriate return instructions.

Do not send a return to an address without first receiving return instructions from us, as the appropriate return destination may vary.

3. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and photographs where appropriate. We will review the information and work with you toward an appropriate resolution.

4. Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will normally be issued to the original payment method used for the purchase. Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.

Where an order qualifies for a refund without requiring a physical return, our support team will provide confirmation.

5. Exchanges

If you would like a different product, size, or style, please contact our customer support team. Depending on availability and the circumstances of your request, we may provide exchange instructions or recommend returning the original product and placing a new order.

6. Non-Returnable Situations

We reserve the right, subject to applicable law, to decline returns involving products that have been intentionally damaged, materially altered, misused, or returned after the applicable return period.

Nothing in this policy limits any mandatory consumer rights that may apply in your jurisdiction.

7. Contact for Returns

For all return and refund requests:

Email: support@DreamAura19.space
Phone: 731-609-1129

Please include your order number and a brief explanation of your request.